How early should I arrive?
Please arrive 5–10 minutes early for a short consultation, especially on your first visit.
What should I wear?
Comfortable clothing is ideal. For sports massage or stretch therapy, flexible activewear can be helpful. Your therapist will explain any draping before treatment.
How do I choose a therapist?
Use each therapist’s specialties, languages and next availability. If you are unsure, choose ‘any available therapist’ and we will match an appropriately skilled team member.
Can I change the pressure?
Yes. Please tell your therapist at any time if you would like more or less pressure, or if any area feels uncomfortable.
What if I have an injury or health condition?
Include relevant information in your booking notes and tell your therapist before treatment. Our services do not replace medical care; please seek medical advice when appropriate.
How do cancellations work?
There is no cancellation fee. If you need to cancel or change, please call us at 8078 7033 as early as you can. A last-minute cancellation leaves our therapist with an empty slot and means another customer who wanted that time could not book it, so early notice helps everyone.
How do I pay?
You pay at the shop after your treatment. We accept cash, NETS and PayNow. CDC vouchers are accepted at our heartland outlets, and credit cards at selected outlets. Additional fees may apply for card payments.